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Home Office Business Helpdesk

Need information on your Tier 1 or sponsor licence application?

The Home Office Business Helpdesk has been open to users since January 2013 and is designed to aid UK businesses and Tier 1 (Investors) in need of information concerning current immigration applications.

The Business Helpdesk covers a range of services, including:

  • Status updates for sponsorship and employee applications made in the UK (allow two working days for a response); and
  • Answers to non-hypothetical, complex queries such as interpreting the guidance or unusual immigration circumstances (allow five working days for a response).

Offering a single point of contact, the Business Helpdesk acts as a base from which your query will be delegated to the relevant team of expertise. All communication between a user and the Helpdesk is in writing, facilitating a better record of contact with the Home Office and easier future reference.

If you have a question about an application and are a business, its representative or a Tier 1 (Investor) visa applicant, contact the Home Office Business Helpdesk, or contact us at Smith Stone Walters if you are looking for representation during and beyond your application.

By acting as your representative, we can ensure that your Tier 1 (Investor) visa or sponsor licence is successfully secured and maintained in accordance with UK immigration law.

With dedicated teams located around the world to help you and your assignees on the ground, we provide the friendly, comprehensive service that only a UK specialist can deliver.


Insight magazine

Insight magazine

A very pleasant and clear process with Smith Stone Walters. The team were always responsive, helpful, and positive.

WS, Software company

The team is outstandingly helpful, incredibly professional, exceptionally efficient, and impressively proactive. Their dedication and commitment are truly commendable.

JK, Accounting Company

The whole team were the epitome of professionalism throughout the process. I would not hesitate to recommend Smith Stone Walters and have already done so.

NG, Healthcare Company

Top notch experience. Thank you for your incredible promptness and patience in answering all the queries.

AK, Technology Company

Super professional and responsive!

RM, Private Client

A big thanks to SSW for their support and guidance, it has been a pleasure working with them on my case.

LA, Private client

Exceptionally efficient and seamless delivery of services. Very friendly and helpful Consultants.

MG, Law Firm
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